Top 10 frequency rated items | Frequency rating | Top 10 importance rated items | Importance rating |
---|---|---|---|
Active listening | 5 | Active listening | 5 |
Provide a pastoral presence | 5 | Demonstrate caring and concern | 4.9 |
Demonstrate caring and concern | 4.9 | Provide a pastoral presence | 4.8 |
Preserve dignity and respect | 4.9 | Preserve dignity and respect | 4.8 |
Remain open to patient’s beliefs | 4.9 | Collaborate with care team member | 4.8 |
Collaborate with care team member | 4.8 | Build rapport and connectedness | 4.8 |
Demonstrate acceptance | 4.8 | Establish a relationship of care and support | 4.8 |
Build rapport and connectedness | 4.8 | Demonstrate acceptance | 4.7 |
Provide emotional support | 4.8 | Provide emotional support | 4.7 |
Establish a relationship of care and support | 4.8 | Provide support | 4.7 |