Table 11 Themes and subthemes: family member perspective
Theme | Subtheme | Details | Verbatim examples |
|---|---|---|---|
Individualised care | Using the PDQ to improve care | Family members felt the PDQ improved care, and helped the patient be treated as an individual | “I looked at this (PDQ response) and thought ‘this is you’, so knowing this would help staff to have an idea …(I’m) happy for anything that improves care for people – I think this might” FM P. 20 |
“ (The PDQ) is feedback from patients who are in the worst possible circumstances really, and their view obviously is the one that matters” FM P. 30 | |||
Taking the time | Staffing levels inhibit interaction | Staffing levels and other duties reduced the time available to talk to patients | “ (The nurses) are plagued with paperwork; it deters them from spending time with the patients” FM P.29 |
“The staffing levels aren’t good; I know they do the best they can, and I know there’s considerable restriction on finances” FM P. 30 |