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Table 3 Characteristics of contacts of the case manager with patients and/or carers

From: Case management in primary palliative care is associated more strongly with organisational than with patient characteristics: results from a cross-sectional prospective study

  Total (n = 662)
  n (%)
Number of contacts with patient and/or informal carer, median (range) 4.0 (1–36)
- one 104 (15.7)
- two – five 297 (44.9)
- six - ten 160 (24.2)
- eleven - twenty 85 (12.8)
- twenty-one or more 16 (2.4)
Number of contacts with patient only, median (range) 0 (0–30)
Number of contacts with informal carer only, median (range) 1 (0–19)
Number of contacts with both patient and informal carer, median (range) 2 (0–18)
Mode of contact  
- visits, median (range) 2.0 (0–23)
- by telephone, median (range) 2.0 (0–19)
Duration of contact in minutes by mode  
- visits, median (range) 60.0 (2–190)
- by telephone, median (range) 15.0 (2–120)
Time between first and last recorded contact in days  
- zero 108 (16.3)
- up to one week 38 (5.7)
- up to one month 128 (19.3)
- one to three months 143 (21.6)
- three to six months 131 (19.8)
- half year to a year 84 (12.7)
- more than a year 30 (4.5)