Table 3 Characteristics of contacts of the case manager with patients and/or carers
Total (n = 662) | |
|---|---|
n (%) | |
Number of contacts with patient and/or informal carer, median (range) | 4.0 (1–36) |
- one | 104 (15.7) |
- two – five | 297 (44.9) |
- six - ten | 160 (24.2) |
- eleven - twenty | 85 (12.8) |
- twenty-one or more | 16 (2.4) |
Number of contacts with patient only, median (range) | 0 (0–30) |
Number of contacts with informal carer only, median (range) | 1 (0–19) |
Number of contacts with both patient and informal carer, median (range) | 2 (0–18) |
Mode of contact | |
- visits, median (range) | 2.0 (0–23) |
- by telephone, median (range) | 2.0 (0–19) |
Duration of contact in minutes by mode | |
- visits, median (range) | 60.0 (2–190) |
- by telephone, median (range) | 15.0 (2–120) |
Time between first and last recorded contact in days | |
- zero | 108 (16.3) |
- up to one week | 38 (5.7) |
- up to one month | 128 (19.3) |
- one to three months | 143 (21.6) |
- three to six months | 131 (19.8) |
- half year to a year | 84 (12.7) |
- more than a year | 30 (4.5) |