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Table 8 Issues raised by administrators

From: Keep in touch (KIT): perspectives on introducing internet-based communication and information technologies in palliative care

Issues raised by administrators at an organizational level

Financing

Insured vs. noninsured services

Costs associated with implementation, material, service contracts, ongoing maintenance and upgrades

Human resources

System maintenance

Front-line technology support

Facilitating patient/resident use of technology

Privacy

Patients

Healthcare providers

Security

System

Equipment loss or damage

Inappropriate internet access or activities