Table 11 Family members (N = 26) and patients’ (N = 7) satisfaction with technical support
Indicators of satisfaction with technical support | Patients | Family |
|---|---|---|
% Agreed | % Agreed | |
I was satisfied with the help I received from the research assistant. | 85.7 | 100.0 |
The research assistant solved the problem I had with the computer. | 71.4 | 61.9 |
The research assistant arrived in a timely manner. | 71.4 | 100.0 |
The research assistant explained things in a way that was easy for me to understand. | 85.7 | 100.0 |
The research assistant seemed genuinely interested in helping me. | 85.7 | 100.0 |
The research assistant seemed rushed. | 14.3 | 4.0 |
The research assistant was available when I needed help. | 71.5 | 79.2 |