Orientate/Encourage | • Assess interests/needs • Help with login • Sit with patient while he accesses email; remove distracting pop-ups for him • Drop-in and scheduled visits offering assistance • Orientate family member to iPad buttons, icons, finger sweeping, pinch |
Teach/Demonstrate | • Suggested Google phone to enable and save on long distances costs • Demonstrate how to use iPad or laptop • Orientating user to Skype screen, making a test call, orientating to screen icons during call, and problem-solving how to obtain skype handles for people for whom contact information is not known • Demonstrate use of YouTube to listen to favourite singer • Demonstrate use of front and back camera and where pictures stored • Download games (e.g., Solitaire, Angry Birds) and show user how to play • Teach how to use “home” button • Provide general knowledge of how Facebook works • Taught how to send and receive email |
Help | • Bookmark favourite websites • Install free Apps and software customized to users’ hobbies or interests (e.g., apps to run MIDI piano keyboard from iPad) • Sign in to email and other accounts • Set up email link on desktop with automatic login • Physically assist patient to move laptop to overbed table, login, and go to eBay |
Set-up/Maintain | • Install standard Apps and software • Exchange different types of equipment according to user needs (e.g., exchange wireless for wired mouse) • Computer “cleaning” to recharge, disinfect and delete all personal information, photos, and browsing history • Work with OT to find appropriate supports for iPad to accommodate patient’s physical constraints • Download users’ pictures to USB for safekeeping • Customized font and display for easier reading • Prepare and test equipment to help family bring a wedding into patient’s room via Skype • Set background on desktop to match user interests (e.g., miniature schnauzers) • Create new accounts (e.g., Skype, Gmail, Facetime) • Update apps and software |