Table 5 Themes and examples of family members’ feeling about keeping in touch (N = 21)

Feeling supported

 “It left me feeling supported because as soon as my brother received my email about our father, he phoned.” [FM034]

 “Gave me a sense of relief being able to communicate with family that is not able to be with us at this sad time.” [FM043]

Feeling able to accomplish tasks

 “…having internet access allows me to work from my mother’s room.” [FM008]

 “Able to accomplish tasks that I won’t have to do when I get home.” [FM034]

Feeling more in control of life

 “I was able to understand and go over information with health professionals over the internet.” [FM036]

 “It helped me clarify my appointments for the week without leaving the bedside. I felt reassured.” [FM048]

Feeling good about being connected to others

 “Nice to be able to have family close using Skype.” [FM029]

 “Granddaughter showed us her carved pumpkins and she showed us the grass and trees outside her apartment and the sunny weather outside in Louisiana. It’s rainy here. Keep in Touch made my day happy!” [FM017]