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Table 5 Overview of evaluation findings

From: Volunteer navigation partnerships: Piloting a compassionate community approach to early palliative care

Clients and Family Volunteers
Confident in self-navigation as measured by self-efficacy questionnaire.
Highly satisfied with intervention.
Service rated as highly important to care because of:
    Assistance with making good decisions.
    Trusted, knowledgeable person available.
    Supported engagement with life.
    Increased awareness of available resources.
    Experiences put in context.
Areas for further development
More flexibility in visit schedules and types (e.g., in home versus telephone).
Well prepared in navigation as measured by self-efficacy questionnaire.
Highly satisfied with role because of:
    Extended time for building relationship.
    Relationships of reciprocity.
Positive perceptions of N-CARE program.
Areas for further development
    More flexibility in visit schedule.
    Ensure sustainability of program.
    Additional education and mentorship.
    More awareness of program in community.
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