Strategy | References |
---|---|
Provide clear, brief, jargon-free information (lay terminology) in a conversation style (active voice), supported by graphs, illustrations or visuals | |
Use large font size and ample white space | |
Develop and test materials with the help of members of the target population (i.e. patients with limited health literacy) | |
Use short sentences and paragraphs | |
Use audio and video recordings as presentation materials, especially with complex issues as prognosis and treatment preferences | [19] |
Materials should be linguistically and culturally sensitive | [19] |
Tailor communication to patients’ health literacy level (e.g. terminology) | [47] |
Healthcare providers should visit relevant patient forums to gain insight into patients’ needs | [47] |
Inform palliative care patients about condition-related forums that may support their information and relational need | [47] |
Engage in email communication with palliative care patients who express a wish for this, while bearing in mind the potential pitfalls associated with this medium | [47] |
Use a ‘communication book’ to record what is happening (filled in by all healthcare providerss, patient and their significant others) | [45] |
With respect to e-health literacy: use a checklist for consideration in the web environment | [44] |