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Table 3 Written and online strategies for healthcare providers (alphabetic order reference)

From: Towards appropriate information provision for and decision-making with patients with limited health literacy in hospital-based palliative care in Western countries: a scoping review into available communication strategies and tools for healthcare providers

Strategy References
Provide clear, brief, jargon-free information (lay terminology) in a conversation style (active voice), supported by graphs, illustrations or visuals [19, 44, 46]
Use large font size and ample white space [19, 44, 46]
Develop and test materials with the help of members of the target population (i.e. patients with limited health literacy) [19, 44, 47]
Use short sentences and paragraphs [19, 44]
Use audio and video recordings as presentation materials, especially with complex issues as prognosis and treatment preferences [19]
Materials should be linguistically and culturally sensitive [19]
Tailor communication to patients’ health literacy level (e.g. terminology) [47]
Healthcare providers should visit relevant patient forums to gain insight into patients’ needs [47]
Inform palliative care patients about condition-related forums that may support their information and relational need [47]
Engage in email communication with palliative care patients who express a wish for this, while bearing in mind the potential pitfalls associated with this medium [47]
Use a ‘communication book’ to record what is happening (filled in by all healthcare providerss, patient and their significant others) [45]
With respect to e-health literacy: use a checklist for consideration in the web environment [44]