Table 2 Rank scores of statements for views on patient-centred care
Dimensions of PCC | Statements | View 1 | View 2 |
|---|---|---|---|
Patients’ preferences | 1. Healthcare professionals treat patients with dignity and respect.† | + 4 | + 4 |
2. Healthcare is focused on improving the quality of life of patients.† | +3 | + 4 | |
3. Healthcare professionals consider patient preferences.† | + 2 | + 1 | |
4. Healthcare professionals involve patients in decisions regarding their care. | + 2* | +3 | |
5. Patients are supported to set and achieve their own goals.† | 0 | 0 | |
6. Healthcare professionals pay attention to the spiritual and psychosocial needs of patients.† | + 2 | + 2 | |
Physical comfort | 7. Healthcare professionals pay attention to pain management.† | +3 | +3 |
8. Healthcare professionals take patient preferences for support with their daily living needs into account. | + 2* | 0 | |
9. Patient areas are clean and comfortable.† | −3 | -3 | |
10. Patients have privacy. | + 1* | + 2 | |
Coordination of care | 11. Healthcare professionals are well-informed; patients need to tell their story only once. | 0* | -3 |
12. Patient care is well-coordinated between professionals. | + 1* | + 2 | |
13. Patients know who is coordinating their care. | −4* | −2 | |
14. Patients have a first point of contact who knows everything about their condition and treatment.† | −3 | −3 | |
15. Healthcare professionals work as a team in care delivery to patients. | −1* | + 1 | |
Emotional support | 16. Healthcare professionals pay attention to patients’ anxiety about their situation. | + 1* | + 2 |
17. Healthcare professionals involve relatives in the emotional support of the patient.† | 0 | 0 | |
18. Healthcare professionals pay attention to patients’ anxiety over the impact of their illness on their loved ones. | 0* | + 1 | |
Access to care | 19. The building is accessible for all patients. | −2* | −1 |
20. It is easy to schedule a conversation with a doctor or nurse. | −1* | + 1 | |
21. Waiting times for a request of a patient (for example: a treatment, medication or food) is acceptable.† | −1 | 0 | |
22. Language is not a barrier for access to qualitative good care. | −3* | −1 | |
23. Low cognitive functioning (for example: dementia) is not a barrier for receiving good quality of care. | −1* | 0 | |
Continuity and transition | 24. When a patient is transferred to another ward, relevant patient information is transferred as well.† | −2 | −2 |
25. Patients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person.† | −2 | − 2 | |
Information and education | 26. Patients are well-informed about all aspects of their care. | + 1* | 0 |
27. Patients can access their care records. | −4* | −4 | |
28. Patients are in charge of their own care. | + 4* | −2 | |
29. Healthcare professionals support patients to be in charge of their care. | +3* | −1 | |
30. There is open communication between patient and healthcare professionals. | + 1* | +3 | |
31. Healthcare professionals have good communication skills. | 0* | + 1 | |
Family and friends | 32. Accommodation for relatives is provided.† | −2 | −4 |
33. Healthcare professionals involve relatives in decisions regarding the patient’s care.† | −1 | 0 | |
34. Healthcare professionals pay attention to loved ones in their role as carer for the patient. | 0* | −1 | |
35. Healthcare professionals pay attention to the needs of family and friends of the patient.† | 0 | −1 |