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Table 2 Rank scores of statements for views on patient-centred care

From: Views of professionals and volunteers in palliative care on patient-centred care: a Q-methodology study in the Netherlands

Dimensions of PCCStatementsView 1View 2
Patients’ preferences1. Healthcare professionals treat patients with dignity and respect.†+ 4+ 4
2. Healthcare is focused on improving the quality of life of patients.†+3+ 4
3. Healthcare professionals consider patient preferences.†+ 2+ 1
4. Healthcare professionals involve patients in decisions regarding their care.+ 2*+3
5. Patients are supported to set and achieve their own goals.†00
6. Healthcare professionals pay attention to the spiritual and psychosocial needs of patients.†+ 2+ 2
Physical comfort7. Healthcare professionals pay attention to pain management.†+3+3
8. Healthcare professionals take patient preferences for support with their daily living needs into account.+ 2*0
9. Patient areas are clean and comfortable.†−3-3
10. Patients have privacy.+ 1*+ 2
Coordination of care11. Healthcare professionals are well-informed; patients need to tell their story only once.0*-3
12. Patient care is well-coordinated between professionals.+ 1*+ 2
13. Patients know who is coordinating their care.−4*−2
14. Patients have a first point of contact who knows everything about their condition and treatment.†−3−3
15. Healthcare professionals work as a team in care delivery to patients.−1*+ 1
Emotional support16. Healthcare professionals pay attention to patients’ anxiety about their situation.+ 1*+ 2
17. Healthcare professionals involve relatives in the emotional support of the patient.†00
18. Healthcare professionals pay attention to patients’ anxiety over the impact of their illness on their loved ones.0*+ 1
Access to care19. The building is accessible for all patients.−2*−1
20. It is easy to schedule a conversation with a doctor or nurse.−1*+ 1
21. Waiting times for a request of a patient (for example: a treatment, medication or food) is acceptable.†−10
22. Language is not a barrier for access to qualitative good care.−3*−1
23. Low cognitive functioning (for example: dementia) is not a barrier for receiving good quality of care.−1*0
Continuity and transition24. When a patient is transferred to another ward, relevant patient information is transferred as well.†−2−2
25. Patients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person.†−2− 2
Information and education26. Patients are well-informed about all aspects of their care.+ 1*0
27. Patients can access their care records.−4*−4
28. Patients are in charge of their own care.+ 4*−2
29. Healthcare professionals support patients to be in charge of their care.+3*−1
30. There is open communication between patient and healthcare professionals.+ 1*+3
31. Healthcare professionals have good communication skills.0*+ 1
Family and friends32. Accommodation for relatives is provided.†−2−4
33. Healthcare professionals involve relatives in decisions regarding the patient’s care.†−10
34. Healthcare professionals pay attention to loved ones in their role as carer for the patient.0*−1
35. Healthcare professionals pay attention to the needs of family and friends of the patient.†0−1
  1. Distinguishing statements: * P < 0.01
  2. Consensus statements:
  3. Scores range between − 4 and + 4 and correspond to the columns of the sorting grid (see Fig. 1): − 4 concerns “least important”; + 4 concerns “most important”