| Perceived reality (PR) | Subjective importance (SI) | ||
---|---|---|---|---|
Patients (n = 32) | Relatives (n = 32) | Patients (n = 32) | Relatives (n = 32) | |
Mean (SD) | Mean (SD) | Mean(SD) | Mean (SD) | |
Dimensions and items | ||||
 Medical-technical competence | ||||
  I (the patient) receive(s) the best possible help for pain |  |  |  |  |
  I (the patient) receive(s) the best possible help for symptoms |  |  |  |  |
  I (the patient) receive(s) the best possible care |  |  |  |  |
  I (the patient) receive(s) the best possible medical treatment |  |  |  |  |
  I (the patient) receive(s) correct doses of medication |  |  |  |  |
  I (the patient) receive(s) medications in time |  |  |  |  |
  I (the patient) receive(s) the best possible help with personal hygiene |  |  |  |  |
 Physical – technical competence | ||||
  I have (the patient has) access to necessary equipment |  |  |  |  |
 Identity-oriented approach | ||||
  I have (the patient has) a good opportunity to participate in decisions that apply to my (the patient’s) care |  |  |  |  |
  I have (the patient has) a good opportunity to participate in decisions that apply to my (the patient’s) medical treatment |  |  |  |  |
  I have (the patient has) a good opportunity to participate in (the patient’s) decisions that apply to the place where I (the patient) receive(s) treatment and care |  |  |  |  |
  I (the patient) receive(s) useful information on my (the patient’s) illness and symptoms |  |  |  |  |
  I (the patient) receive(s) useful information about what I (the patient) may expect of my (the patient’s) illness. and functional ability |  |  |  |  |
  I (the patient) receive(s) useful information on how tests and treatment will take place |  |  |  |  |
  I (the patient) receive(s) useful information on tests and treatment results |  |  |  |  |
  I (the patient) receive(s) useful information on how I (the patient’s) should take medication |  |  |  |  |
  I (the patient) receive(s) useful information on which physician is responsible for my (his/her) medical care |  |  |  |  |
  I (the patient) receive(s) useful information on which RN is responsible for my (his/her) care |  |  |  |  |
  I (the patient) get(s) honest answers to my (his/her) questions |  |  |  |  |
  I am (the patient is) met with respect by |  |  |  |  |
   - Carers |  |  |  |  |
   - Physician |  |  |  |  |
  I am (the patient is) welcome to talk to the personnel about what is important for me (him/her) |  |  |  |  |
  I (the patient) experience(s) that the personnel understand how I (he/she) feels |  |  |  |  |
   - Carers |  |  |  |  |
   - Physicians |  |  |  |  |
  I (the patient) experience(s) that the personnel show me (him/her) thoughtfulness |  |  |  |  |
   - Carers |  |  |  |  |
   - Physicians |  |  |  |  |
Context-specific scales; aspects and items | ||||
 Aspect: Competence | ||||
  The nurses’ knowledge is sufficient to give me (the patient) good care |  |  |  |  |
  The physician’s knowledge is sufficient to give me (the patient) good medical treatment |  |  |  |  |
  The knowledge of other personnel is sufficient to give me (the patient) good care |  |  |  |  |
  The personnel know how to carry out procedures |  |  |  |  |
 Aspect: Continuity | ||||
  I (the patient) experience(s) mostly being cared for by the same carer) |  |  |  |  |
  I (the patient) experience(s) knowing in advance which carer is coming to me (the patient) |  |  |  |  |
  I (the patient) experience(s) knowing at what time the carer will come |  |  |  |  |
  I (the patient) experience(s) mostly receiving medical treatment from the same physician |  |  |  |  |
 Aspect: Coordination and cooperation | ||||
  My (the patient’s) medical treatment from different physicians is well coordinated |  |  |  |  |
  The care is well coordinated |  |  |  |  |
  The care and treatment between carers and physicians is well coordinated |  |  |  |  |
  The cooperation between home care and institutions is good |  |  |  |  |
 Aspect: Availability | ||||
  I have (the patient has) access to qualified help when needed |  |  |  |  |
  I have (the patient has) access to an institution when needed |  |  |  |  |
  I have (the patient has) access to care promised by carers |  |  |  |  |
  I have (the patient has) access to medical treatment promised by physicians |  |  |  |  |
  I (the patient) experience(s) that the personnel/staff have time for me (him/her) |  |  |  |  |
   - Carers |  |  |  |  |
   - Physicians |  |  |  |  |