Table 3 Themes with examples of barriers and facilitatiors of ethical encounter
Themes | Barriers | Facilitators |
|---|---|---|
Coping with the impact of workplace demands | - Lack of resources - Time restraints | - Mutual collaborations - Redistribution of staff |
Interacting by dialogue and communication | - Making derogatory comments about residents - Harsh and dismissive language | - Warm communication tone with humourous elements - Comforting communication |
Experiencing involvement in the provision of ABC | - Interupting residents’ independent acts - Ignoring residents’ clothes and meal preferences | - Caring activities in line with residents’ preferences - Allowing residents to perform what is possible |
Adapting to good care and comfort | - Not knowing the residents’ abilities - Not asking for residents’ preferences | - Supporting residents’ independence - Attentivness to residents’ physical needs and interests |