Fig. 1

Provides an overview of the characteristics of all registered contacts the PPCT had with parents during the three month study period. a shows the distribution of contacts among the different disciplines. No contacts between parents and the chaplain were registered. b shows the distribution of contacts in different time shifts. The evening/night shift is defined as all hours between 6.00 pm and 8.00 am. Weekend and holidays during the study period included 24 weekend days and 4 Dutch holidays. c shows the distribution of contacts for different ways of initiation. The definitions of the different ways of initiation of a contact are: - planned = contacts that were pre-arranged between the PPCT and parents such as intake interview or follow-up on an earlier question, -parental initiative = a contact that was initiated spontaneously by the parent -pro-active = an unplanned contact initiated by the PPCT to inform how the patient is doing and to assess whether more support is needed