Modes and formats used | Quotation exemplar from hospice focus groups |
---|---|
Electronic and hard copies of medical discharge letters | “I think now they’re only printing two copies, so for the patient [and] for the district nurse, the [general practitioner] one either gets sent virtually yeah, electronically” [PCS10]. |
Phone calls | “If there’s stuff I really want [the general practitioner] to do for a patient that is discharged at, I ask them like I phone them.” [PCS24] |
“I think they [LETTER] will go by NHS email.” [PCS10] |