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Table 4 Variability in transmission of discharge communication

From: Communication of palliative care needs in discharge letters from hospice providers to primary care: a multisite sequential explanatory mixed methods study

Modes and formats used

Quotation exemplar from hospice focus groups

Electronic and hard copies of medical discharge letters

“I think now they’re only printing two copies, so for the patient [and] for the district nurse, the [general practitioner] one either gets sent virtually yeah, electronically” [PCS10].

Phone calls

“If there’s stuff I really want [the general practitioner] to do for a patient that is discharged at, I ask them like I phone them.” [PCS24]

Email

“I think they [LETTER] will go by NHS email.” [PCS10]