Table 3 Categories and sub-categories from questionnaires and interviews

1. Opportunities and expectations (number of segments that were assigned to this particular code)

 a. Staff

  Staffing

0

25

2

21

  Leadership^a

0

2

0

0

  Number of statements regarding staff (n, %)

0, 0.0

27, 16.56

2, 3.70

21, 15.22

 b. Organizational level

  Innovation

9

18

3

4

  Expanding and intensifying competencies and services

9

9

10

18

  Relieving existing resources

1

3

0

2

  Teaching and research

4

7

1

2

  Strengthening synergies and legal requirements

22

17

10

12

  Equitable access

3

8

2

4

  Public relations

5

5

7

12

  Food service^a

0

5

0

4

  Autonomy of hospice / independence from palliative care unit

8

8

0

1

  Structural factors / hospice character

9

41

1

41

  Number of statements regarding the organizational level (n, %)

70, 81.40

121, 74.23

34, 62.96

100, 72.46

 c. Patient-centered care

  Continuity of care

16

6

13

4

  Medical care

0

4

5

2

  Number of statements regarding patient-centered care (n, %)

16, 18.60

15, 9.20

18, 33.33

17, 12.32

2. Challenges and concerns

 a. Staff

  Staffing

5

12

5

1

  Leadership

1

3

0

0

  Number of statements regarding staff (n, %)

6, 11.76

15, 19.74

5, 15.15

1, 8.33

 b. Organizational level

  Bureaucracy

8

16

1

0

  Financing

2

9

4

4

  Rejection of hospice movement

1

2

0

0

  Neglecting existing structures

2

1

0

0

  Strengthening synergies and legal requirements

3

16

1

1

  Teaching and research^b

5

0

2

0

  Autonomy of hospice / independence from palliative care unit

10

5

2

0

  Structural factors / hospice character

7

2

7

6

  Number of statements regarding the organizational level (n, %)

38, 74.51

51, 67.11

17, 51.52

11, 91.67

 c. Patient-centered care

  Patient understanding

2

8

1

0

  Number of statements regarding patient-centered care (n, %)

2, 3.92

8, 10.53

1, 3.03

0, 0.00

3. Criteria and general requirements

 a. Staff

  Staffing

23

29

8

5

  Leadership

1

4

1

0

  Number of statements regarding staff (n, %)

24, 23.76

33, 40.24

8, 12.31

5, 27.78

 b. Organizational level

  Concept

9

8

4

1

  Financing

4

6

0

0

  Strengthening synergies and legal requirements

4

7

0

0

  Teaching and research^b

1

0

0

0

  Public relations^a

0

0

0

1

  Food service^a

0

2

0

0

  Autonomy of hospice / independence from palliative care unit

9

2

2

0

  Structural factors / hospice character

30

23

16

8

  Number of statements regarding the organizational level (n, %)

57, 56.44

48, 58.54

22, 33.85

10, 55.56

 c. Patient-centered care

  Humanity

3

1

9

3

  Number of statements regarding patient-centered care (n, %)

3, 2.97

1, 1.22

9, 13.85

3, 16.67