Table 6 Mapping the themes onto Normalisation Process Theory constructs

Coherence

(sense-making work, meaning)

Theme-1: Impact of heart failure

Collective action

(operational work, effort)

Theme-2: Coping and support

Cognitive participation

(relational work, commitment)

Theme-3: Recognising palliative phase

Reflexive monitoring

(appraisal work, feedback)

Theme-4: Coordination of care