Table 4 Recommendations for palliative care organisations to support the use of technology, for communication, in practice

- Developing a matrix of activities: which are most suited to online, face to face and which should take a hybrid approach

- Environment: ensuring technology and room space is appropriate

- Training: help and support for patients and family caregivers to use equipment

- Improving access: Considering how technology fits in with local services

- Governance: ensuring appropriate policies are in place

- Patient liaison teams

For example, in hospitals to set up video calls with patients and families

- Staff wellbeing: Using technology to improve work/life balance for staff

- Enhancing models of care: Using technology for future engagement and accessibility

- Concentrate on the person and not the technology

Ensure individual preferences are considered

- Partnership with other organisations to share resources

This should encourage individuals to adopt technological interventions (for example through joined up journal club or online conferences)