Table 1 The attributes of spiritual care needs categorizations and data collection methods of the Kano model
Forward questions (If a spiritual care service can be provided in the hospital, what do you think?) | Reversing questions (If a spiritual care service can not be provided in the hospital, what do you think?) | ||||
|---|---|---|---|---|---|
Like | Should be | It doesn’t matter | Bearable | Dislike | |
Like | Q | A | A | A | O |
Should be | R | I | I | I | M |
It doesn’t matter | R | I | I | I | M |
Bearable | R | I | I | I | M |
Dislike | R | R | R | R | Q |